Increased error rate when creating payables via API

Incident Report for Routable

Resolved

The fix has resolved issues with the API and all services are responding as normal.

Posted May 17, 2023 - 20:02 UTC

Monitoring

We have deployed a configuration fix that has resolved payable creation, and we are now monitoring API traffic for further issues.

Posted May 17, 2023 - 19:54 UTC

Identified

We have identified a cause and are working on resolving it.

Posted May 17, 2023 - 19:44 UTC

Investigating

We are currently investigating an increase in errors when creating payables via the API.

Posted May 17, 2023 - 19:41 UTC

This incident affected: Routable App (Routable API).